Policies

Last updated: August 6, 2026

1. Privacy Policy

St. George Gold & Silver Exchange respects your privacy. This policy explains how information may be collected, used and protected when you visit this website, submit a form, call the store, request an evaluation or conduct business with us.

Information we may collect

• Your name, telephone number, email address and the contents of messages you send to us.
• Information and photographs you voluntarily provide about gold, silver, coins, jewelry, watches, diamonds, artwork, antiques, collectibles or other property.
• Transaction, identification and payment information needed to complete a lawful purchase, sale, loan, appraisal or other service.
• Basic device, browser, website usage, security and analytics information when those tools are enabled.

How we may use information

• To respond to questions and requests for appointments, estimates or evaluations.
• To review items and discuss possible purchases, sales, loans or appraisals.
• To process transactions, maintain business records and prevent fraud.
• To operate, secure and improve our website and customer service.
• To comply with applicable legal, tax, reporting, recordkeeping and regulatory duties.

Sharing and disclosure

We do not sell personal information for money. Information may be disclosed to vendors that help us operate the website or process transactions, to professional advisers, or when required by law. Third-party providers may process information under their own privacy terms.

Cookies and analytics

This website may use cookies or similar technologies for basic operation, security, analytics and performance. You may be able to limit cookies through your browser settings, although some website functions may then work differently.

Data retention and security

We retain information for as long as reasonably necessary for business, accounting, fraud-prevention and legal purposes. We use reasonable safeguards, but no electronic system can be guaranteed completely secure.

Privacy choices

You may contact us to request access, correction or deletion of information you have submitted, where applicable. Certain transaction and compliance records may need to be retained by law.

Children's privacy

This website is intended for a general audience and is not designed to knowingly collect personal information from children under 13.

2. Buying and Selling Policies

Offers and prices depend on the item, purity, weight, condition, authenticity, market value, current metal prices, demand and other business factors. Website statements are general and do not guarantee that an item will be purchased or sold at a particular price.

• Valid identification and proof of ownership or lawful authority may be required.
• We may decline any item that cannot be authenticated, lawfully transferred or adequately verified.
• Precious-metal and market-based prices can change without notice.
• Final transaction terms will be shown on the applicable receipt or written agreement.

3. Returns, Exchanges and Final Sales

Unless a receipt, listing or written store policy states otherwise, unique, pre-owned, collectible and market-sensitive items are sold in their present condition after customer inspection.

• Bullion, precious metals, coins, diamonds, jewelry, watches, antiques, artwork and collectibles may be final sale.
• Special orders, altered items, resized jewelry, authenticated items and items removed from sealed packaging may be nonreturnable.
• Any approved return may require the original receipt, identification and the item in unchanged condition.
• The written terms on the receipt or online listing control if they differ from this general policy.

4. Appraisals and Evaluations

Informal estimates, verbal opinions and purchase offers are based on available information and market conditions at the time. They are not certified appraisals for insurance, tax, probate, court or lending purposes unless provided under a separate written appraisal agreement.

5. Precious Metals and Market Fluctuations

Gold, silver, platinum, palladium, coins and bullion may change in value rapidly. Quotes may expire or be revised when market prices change, when an item is tested, or when weight, purity, authenticity or condition differs from the information initially provided.

6. Authenticity and Condition

We use reasonable inspection and testing practices, but historical, artistic, collectible and secondhand items may involve uncertainty. Any specific guarantee of authenticity, grade, origin, condition or warranty must appear in writing on the receipt, appraisal or listing.

7. Online and eBay Transactions

Purchases made through our eBay Store are also governed by the applicable eBay listing, checkout terms, payment rules, shipping terms, return terms and marketplace policies. Questions about an eBay order should normally be submitted through the eBay order or messaging system.

8. Shipping, Pickup and Risk of Loss

Shipping and pickup terms are governed by the applicable receipt or online listing. Customers are responsible for providing accurate delivery information. Risk of loss may transfer as stated by the carrier, marketplace or transaction documents.

9. Third-Party Links

This website may link to eBay, map services, social media, payment providers or other third-party services. Those services operate independently and maintain their own terms, privacy policies and security practices.

10. Policy Changes

We may revise these policies at any time. Updates become effective when posted with a revised “Last updated” date.